Frequently Asked Questions (FAQ)

Welcome to Liquid Gold Beauty. We’re so glad you’re here! Below you’ll find answers to our most common questions about our products, orders, shipping, and more.

🌿 About Our Products

Are Liquid Gold Beauty products natural?

Yes. Our products are made with high-quality, natural and naturally derived ingredients. Many of our formulas are inspired by traditional beauty practices from Central America, Ghana, the Caribbean, and Ayurvedic traditions.

Are your products handmade?

Yes. Most Liquid Gold Beauty products are handcrafted in small batches to ensure quality, freshness, and effectiveness.

Are your products safe for all hair types?

Absolutely. Our products are designed for all hair types and textures, including natural, relaxed, color-treated, locs, braids, and protective styles.

Can your products be used on children?

Many of our products can be used on children. However, we recommend performing a patch test and avoiding products with strong essential oils on very young children.

Do your products help with hair growth?

Our products are formulated to support healthy hair growth by nourishing the scalp, strengthening strands, reducing breakage, and promoting length retention. Individual results may vary.

🌿 Ingredients & Sensitivities

Are your products vegan and cruelty-free?

Yes. Liquid Gold Beauty products are cruelty-free and not tested on animals. Many of our products are vegan; specific product pages list full ingredient details.

Do your products contain sulfates, parabens, or silicones?

No. We do not use sulfates, parabens, or harsh chemicals in our formulations.

What if I have allergies or sensitive skin?

Please review the ingredient list on each product page carefully. We always recommend a patch test before full use, especially if you have known sensitivities.

📦 Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 2 business days (excluding weekends and holidays). Processing times may be longer during sales or high-volume periods.

How long does shipping take?

Shipping times vary based on your location and selected shipping method. Most domestic U.S. orders arrive within 3–7 business days after processing.

Do you offer international shipping?

Yes, we do offer international shipping. Please note that customs fees, duties, and delays are the responsibility of the customer.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information.

🔄 Returns, Refunds & Exchanges

Do you accept returns?

Due to the nature of our products, all sales are final. We do not accept returns or exchanges on opened or used items.

What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos so we can assist you.

What if my package says delivered but I didn’t receive it?

Please check with your local carrier or neighbors first. Liquid Gold Beauty is not responsible for lost or stolen packages.  We will work with you and the carrier to resolve the situation. 

💳 Payments & Discounts

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other payment options available at checkout.

Do you offer discount codes?

Yes! We occasionally offer promotions and discount codes. Sign up for our email or SMS list to stay updated.

Can I combine discount codes?

Only one discount code may be used per order unless otherwise stated.

🔁 Subscriptions

Do you offer subscriptions?

Yes! Many of our products are available as monthly subscriptions. You can manage, pause, or cancel your subscription anytime through your account.

Is there a discount for subscribing?

Subscription discounts may vary by product and promotion. Details are listed on the product page.

🛍 Wholesale & Private Label

Do you offer wholesale or private label options?

Yes. We offer wholesale and private label programs for qualified businesses. Please visit our Wholesale/Private Label page or contact us for more details.

📩 Customer Support

How can I contact Liquid Gold Beauty?

You can reach us via our Contact Us page or email us directly. We aim to respond within 24–48 business hours.

Where are you located?

Liquid Gold Beauty is proudly based in Charlotte, North Carolina.

✨ Still have questions?
We’re here to help! Please don’t hesitate to reach out—we appreciate your support and thank you for choosing Liquid Gold Beauty.

— Liquid Gold Beauty Team